|
Module 2: LGV & PCV:
Customer
Service & Fuel Efficiency |
|
Aim: |
To have an awareness of
Customer Service and how to deal with customers.
To have a good background and awareness of the skills to
achieve Fuel Efficiency.
|
|
Main Topics: |
-
Customer Service
-
Fuel Efficiency
|
|
Duration:
|
7 Hours |
|
Content: |
-
Customer Service
-
Customer Complaints
-
Dealing with Conflict
-
Equality & Diversity
-
Fuel
Efficiency, Costs & Environmental Factors
-
Factors with Vehicles
-
Factors with Drivers
-
Practical Driver Techniques
-
Maintenance
-
Interventions
-
Champions of Fuel
-
Ways
to Improve Efficiency
|
|
Maximum Candidates: |
20 Per Trainer
|
|
|
Use the buttons below to contact us
or print this page.
|
Email |
Print |
|
|
Go back to the
last page.
|
© 2009, The CPC
Training Company, All Rights Reserved |
|
